Refund policy

Returns

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please allow 5 - 7 business days from the day we receive the returned package to process.
We will email you after return has been processed to confirm what has been done.

Final sale and non-returnable categories

Beauty
Bodysuits
Face masks
Intimates/Lingerie
Jewelry
Swimwear

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

No exchanges.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Order Cancellation Policy

An order cannot be canceled if it's already in processing status or shipped.

An order may be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you will see a "Cancel Order" button available.

If you do not see the "Cancel Order" button, your order is already being processed. Please note, we work as quickly as possible to get you your items, so the grace period is brief.

If an order can no longer be canceled, we advise you to initiate a return for any unwanted items within 7 business days.